Customer service
Welcome to Warm Nordic's Customer Service. We are always happy to help you with any questions you may have. Contact us at webshop@warmnordic.com or +45 42 62 06 00.
Opening hours
Monday - Thursday: 9.00 - 15.00
Friday: 09.00 - 14.00
Find answers to frequently asked questions here
If you would like to e-mail us with any questions about the Warm Nordic range, your order, shipment or anything, all you need to do is complete the form below. We will do our best to reply within 24 hours.
E-mail us
We may help you with issues regarding..
Assistance with your order
Do you have any questions regarding your order, delivery or anything else, we are always happy to help.
Free fabric sample
Are you in doubt which colour you want for your new piece of furniture? Contact us and we will send you a free sample!
Care instructions
Be adviced on how you take best care of your new Warm Nordic design.
General
For general enquiries contact us at info@warmnordic.com, or go to Contact for more information.
Shopping at Warm Nordic
Welcome to the Warm Nordic shop. By ordering goods you automatically accept the below terms and conditions. We recommend that you read these terms and conditions carefully before submitting your order.
Purchase of goods
When purchasing goods in the Warm Nordic webshop you must provide your personal information, including name, address and payment details.
Once you have provided the information, we will e-mail you an order overview for your order. Once the payment is approved, you will receive an order confirmation. If you have further questions, please phone Customer Services on +45 42 62 06 00: Monday - Thursday from 9.00 am to 3.00 pm and Friday from 9.00 am to 14.00 pm. Or send an e-mail to webshop@warmnordic.com.
You must be 18 years of age or over to shop with us. If you are below the age of 18, you must have the consent of a parent or guardian. At www.warmnordic.com you can only order goods via our webshop. If you wish to shop for our products in a physical shop, we refer you to our retailers.
How to shop with us
Shopping with us involves 5 steps:
1. Find the item or items you want and add it/them in your shopping basket. Then proceed to checkout.
2. Enter your personal information.
3. Choose delivery/payment method.
4. Accept our terms and conditions of sale and privacy policy.
5. Check that all the information is correct on the summary page and confirm the purchase.
Payment
At Warm Nordic’s webshop you can pay with VISA, Master card, Maestro, Visa Electron and American Express. All prices in Warm Nordic’s global webshop are listed in EUR and include VAT. Our global webshop is available to Norway, Sweden, Finland, Ireland, The Netherlands, Belgium, Luxembourg, Germany, Austria, France, Spain, Portugal and Italy. We do not charge any credit card fees.
The amount is reserved on your chosen payment method when you place your order, but the amount will of course not be withdrawn until the order leaves our warehouse. Should you have ordered a costum made-to-order product, we withdraw the amount when the order is placed.
Right of withdrawal
You have the right to change your mind about a purchase without explanation within 14 days. The withdrawal deadline is 14 days following the day, on which you or another person you have chosen (but not the carrier) is in physical possession of the item. If your order arrives in several shipments, the withdrawal period is from the moment you or another person you have chosen (but not the carrier) is in physical possession of the last shipment. If the period ends on a bank holiday, a Saturday, Christmas Eve or New Year’s Eve, the period will be extended to the next business day.
Christmas gifts
Christmas gifts bought from 1 November 2021 can be returned until 17 January 2022.
How to use your right of withdrawal
If you have changed your mind about your purchase, you simply need to return the item in accordance with the instructions on the delivery note/return receipt, which you received in the package with the item. In the case of large items (furniture), please read the paragraph below.
If you have any doubts about how to return an item, you are always welcome to email or phone us:
Telephone: +45 42 62 06 00 Email: webshop@warmnordic.com
Please be aware that you cannot change your mind about a purchase by refusing to receive the item or omitting to collect it – unless you also let us know that you have changed your mind. To meet the withdrawal deadline, it is sufficient if you inform us that you have changed your mind about the purchase before the withdrawal period expires.
Returning an item (from Sweden, Finland, Ireland, the Netherlands, Belgium, Luxembourg, Germany, Austria, France, Spain, Portugal and Italy)
If you have changed your mind about a purchase, please send or return the item to us at the following address:
Warm Nordic
c/o Prime Cargo
Arnfredsvej 6
6600 Vejen
Denmark
Without undue delay and no later than 14 days after informing us that you have changed your mind about your purchase. To meet the withdrawal deadline, it is sufficient if you return the item/s before the 14 days have passed. When returning an item, you must complete and attach the delivery note and return receipt, which accompanied the item when you received it.
Christmas gifts bought from 1 November 2021 can be returned until 17 Januar 2022.
Please note that you must return the item in the same condition (saleable condition), in which you received it. That means, for example, that it must be unused, in its complete original packaging, and all accompanying materials ( labels, hang tags, assembly and care instructions, product leaflets etc.) must accompany the item when you return it. If you are in doubt about anything, you are always welcome to phone our Customer Services on +45 42 62 06 00 or e-mail them at webshop@warmnordic.com.
Special terms and conditions for large items (furniture)
On account of their volume or weight, some items are not suitable for shipping as packages. This usually applies to large items of furniture such as sofas, tables, armchairs, benches, cabinets etc. In these cases you need to contact our Customer Services, who will arrange to have the item picked up at your home. The procedure will also appear on the accompanying delivery note and return receipt. Please note that the above requirements with regard to the condition, in which the item must be returned, also apply to large items.
Returning an item
If you have changed your mind about the purchase of an item, you must always phone our Customer Services on +45 42 62 06 00 or email us at webshop@warmnordic.com without undue delay and no later than 14 days after informing us that you have changed your mind about your purchase. To meet the withdrawal deadline, it is sufficient if you return the item/s before the 14 days have passed. When returning an item, you must complete and attach the delivery note and return receipt, which accompanied the item when you received it.
Please note that you must return the item in the same condition (saleable condition), in which you received it. That means, for example, that it must be unused, in its complete original packaging, and all accompanying materials (e.g. labels, hang tags, assembly and care instructions, product leaflets etc.) must accompany the item when you return it. If you are in doubt about anything, you are always welcome to phone our Customer Services on +45 42 62 06 00 or email us at webshop@warmnordic.com.
Return freight
You are responsible for the shipping costs when returning an item.
Refund of your money
When you revoke a purchase, we will refund the amount we received from you. We will refund the amount without undue delay and, in any case, no later than 14 days from the date, on which we received your notification of withdrawal. However, we may withhold the refund until we have received the returned item/s, or until you have sent proof that you have returned the item/s. Remember to hold on to your shipping/postal receipt as evidence that the item has been shipped. We make such a repayment with the same payment method that you used for the original transaction, unless you have expressly agreed otherwise. In any event, you will not be subject to any fees that result from the refund.
Checking the item and packaging
You are only responsible for any reduction of the item’s value, which is due to handling of the product other than what is necessary to determine the nature and characteristics of the item/s and the way in which it works.
You must usually examine the item in the same way you may, and must in a shop, but you must not put it to use. If you have used it in a way you may not, or must not in a shop, and we are unable to resell it, or not resell it at full price, you must take into account that we will deduct the depreciation from the amount we refund you. If the item no longer has any commercial value, we will not refund the purchase price.
Accordingly, you must return the item in its original packaging, because otherwise this may result in depreciation and we will not then refund the whole purchase price. That is why it is a good idea to hold on to the original packaging until you have made your final decision. You are liable for item/s until we receive it/them. So please save the postal receipt and any track and trace number.
The above terms and conditions are Warm Nordic’s standard terms and conditions. In the event that local legislation on individual markets gives you better rights than Warm Nordic’s standard terms and conditions, we will of course respect the rules of the local legislation.
Warranty and Right of Complaints
Warm Nordic provides a 2-year warranty on all items. The warranty covers all manufacturing defects.
The Warm Nordic webshop works in accordance with the Danish Sale of Goods Act as stipulated by the Danish Competition and Consumer Authority. Complaints must be made in accordance with the regulations of the Danish Sale of Goods Act. That means that you can complain about flaws and defects, which arise within 24 months after purchase. This may be flaws or manufacturing defects. However, this does not apply to flaws, damage or wear resulting from improper use or lack of maintenance, or from normal wear and tear.
In other words, when you shop with us, you have the right of complaint for 24 months. If your complaint is justified, depending on the specific situation, it means that you can have the item repaired or exchanged, a refund or a reduction in price.
You must complain as soon as possible after discovering the defect.
In the event of complaint, flaws and defects or overdue shipments, please phone our Customer Services department at +45 42 62 06 00 or email us at webshop@warmnordic.com. Our Customer Services will make a judgement on which is the proper way to tackle your complaint. If the item needs to be returned by parcel post, we will send you a return label to attach to the package. In the case of a large item (furniture), we may have to make an appointment to have it collected. In any case, it is important that you pack the product properly so that it does not get damaged during transport.
When you return an item, please attach a detailed description of the problem.
We do not accept packages that are not delivered to us or packages sent cash on delivery.
Complaints about damage caused during shipping: see the paragraph below under ‘Terms and Conditions of Delivery/General
Items must be returned to:
Warm Nordic
c/o Prime Cargo
Arnfredsvej 6
6600 Vejen
Denmark
Legal Remedies
If you disagree with the way we have handled your complaint, you can lodge a complaint about the online purchase via the European platform for online dispute resolution: http://ec.europa.eu/odr If you submit a complaint there, you must provide our email address: webshop@warmnordic.com
Payment
On the Warm Nordic webshop you can pay with Dankort and Visa/Dankort, eDankort, Mastercard, Maestro, Visa, Visa Electron, American Express and MobilePay.
The amount will be deducted from your account when the goods have been dispatched from our warehouse.
All prices in Warm Nordic’s Danish webshop are listed in DKK and include 25% VAT.
All prices in Warm Nordic’s English-speaking webshop are listed in SEK for Sweden, NOK for Norway and EUR for Finland, Ireland, the Netherlands, Belgium, Luxembourg, Germany, Austria, France, Spain, Portugal and Italy. All prices in SEK, NOK and EUR include 25% VAT.
Security
Security on the Warm Nordic webshop is top notch. All communication between our payment system and the cardholder takes place via an encrypted SSL connection (Secure Socket Layer). Neither Warm Nordic webshop nor any other unauthorised person has an opportunity to view the data exchanged in connection with a purchase. On the Warm Nordic webshop your personal contact information is 100% confidential and is not shared with other parties.
Customs Duty & VAT
If you place an order from Denmark, you pay Danish VAT (25%)
If you place an order from Sweden, Finland, Ireland, the Netherlands, Belgium, Luxembourg, Germany, Austria, France, Spain, Portugal and Italy, you pay Danish VAT (25%), but no customs duty in accordance with the rules on the free movement of goods.
If you place an order from Norway, you pay Norwegian VAT (25%).
Price Error
If a price is blatantly wrong, and you should have reasonably discovered this, we are not obliged to supply that product at the wrong price.Contact and Company Information
Warm Nordic Aps
Vestre Kongevej 4A
DK-8260 Viby J, Denmark
Telephone: +45 42 62 06 00
Email: webshop@warmnordic.com.
Company/Tax number: DK38533088
Terms and Conditions of Delivery
Shipping
We deliver to the following countries: Denmark, Norway, Sweden, Finland, Ireland, the Netherlands, Belgium, Luxembourg, Germany, Austria, France, Spain, Portugal and Italy.
The delivery cost is 15 € / 99 SEK / 99 NOK for small packages and 69 € / 699 SEK / 699 NOK for large packages. In the checkout, the delivery cost is added to your basket.
Please note that we do not ship to countries outside Europe – and only to the countries listed above. If you have further questions about this, or if you are resident outside the countries listed above, and wish to shop in the Warm Nordic webshop, please contact us at webshop@warmnordic.com.
General
We send all smaller items by parcel post. This enables us to trace the package, if any problems arise. Larger items (furniture) are shipped with furniture hauliers. Items are insured during shipment, and upon receipt we encourage you to check the packaging and the contents of the package. If the packaging and/or contents is/are damaged when you receive it, you must contact us as soon as possible, and no later than within 5 calendar days.
We always package the items securely to minimise the risk of damage during transport.
If, nonetheless, you receive a package that has visible signs of damage during transport, it is important that you receive the package with reservation, or alternatively open the package in the presence of the shipping company. If the contents have been damaged, you must take out an action for damages with the shipping company in question. It is important that you immediately take exception to the condition of the package and do not acknowledge receipt without reservation. Always contact our Customer Services if you have any doubts or have received a defective item. Phone us at +45 42 62 06 00 or email us on webshop@warmnordic.com.
Delivery
Warm Nordic deliver your order directly to your home. Smaller items such as lamps, accessories etc. are delivered as parcels. Larger items, such as most furniture, are delivered with a furniture haulier.
Shipment of parcels - delivery time
Normal delivery time per country as follows:
Denmark: 2-3 business days
Holland, Belgium, Germany, Austria and France: 3-4 business days
Sweden: 3-5 business days
Norway: 3-6 business days
Finland, Ireland and Italy: 4-6 business days
Luxembourg, Spain and Portugal: 5-6 business days
Furniture Transport
In the case of larger items that are shipped with a furniture haulier, you must expect a longer delivery time. The specific delivery times for your country are listed below.
Delivery generally takes place with 2-man-operated lorries. Delivery will be made to the first accessible room in the home.
The day prior to the first possible delivery time, the haulier will contact you to make a precise agreement about the delivery day. They will also agree on a time of delivery within the applicable delivery windows in the area in question.
We deliver to all mainland destinations and any islands connected to the mainland by a bridge.
Prior to delivery, please note/ensure:
- That you can be reached at the phone number you entered on your order.
- When the haulier contacts you to make an appointment for delivery, you must inform them of any conditions that may affect delivery. For example:
- That the furniture can pass through doorways (you can find the dimensions on the website)
- Roads that are difficult to access
- Gate/door code
- Access to lift
- Narrow/steep stairs
- The driver will not remove his shoes due to health and safety regulations. So it is a good idea to cover delicate floors with dustsheets.
Furniture transport - Delivery times
Normal delivery time per country as follows:
Denmark: 5-8 business days
Sweden, Norway, Germany, Austria, Holland, Belgium and Luxembourg: 7-14 business days
Finland, Ireland and France: 7-16 business days
Spain, Portugal and Italy: 7-18 business days
Gift wrapping
We offer gift wrapping on selected items such as accessories and small lamps. You can select gift wrapping at checkout.
COOKIE AND DATA POLICY
We use cookies to optimise your experience.
Our data policy
In our Data Policy you can read how we protect and use the information you share with us. We do our utmost to ensure that your data is protected, so when we request your information for the purpose of identification, you can be certain that your information will only be used in accordance with this Data Policy. We will occasionally update our Data Policy on this page, so you should check here from time to time.Protection of your information
We do our utmost to protect the data of our visitors and customers. At the same time, we would like to give you the best experience when you visit our website or sign up for our newsletter. That is why we require your information. The information we gather includes:: your name and contact information, email address, postal code and address and other information that is relevant for competitions, orders etc. The personal data is registered at Warm Nordic Aps and is stored for five years, after which the data will be deleted.
If you have any questions regarding the information systems at www.warmnordic.com, please contact our Customer Service at webshop@warmnordic.com.
What do we do with your information?
We need the information we collect in order to understand your needs and provide you with the best service. In order to send you the order you place in the webshop, we need the likes of your address and debit/credit card details. The information will be used only in connection with your purchase. Finally, if you have signed up for our newsletter, we will of course send you newsletters about new products, offers, events and other features we believe might interest you, only to the email address you provided when you signed up.
Warm Nordic will never sell, transfer or share your personal information with third parties - with the exception of our trusted business partners. Only when it comes to the operation of the business will third party business parties (e.g. payment services or freight companies) gain access to some of your data, but only to the extent necessary. As someone registered with Warm Nordic Aps, you always have the right to send us your objections to the registration. You also have the right to inspect the information registered about you, just as you have the right to ask us to delete your information if you wish.
You have these rights in accordance with the Danish Act on Processing of Personal Data. For any inquiries with regard to this matter, please contact: webshop@warmnordic.com.
If you have any questions concerning our Data Policy, please feel free to contact us at webshop@warmnordic.com.
Cookie policy
This website is operated and owned by:
Warm Nordic Aps
Vestre Kongevej 4A
DK-8260 Viby J, Denmark
Telephone: +45 42 62 06 00
Email: webshop@warmnordic.com.
Company Registration No. 38533088
When using Warm Nordic’s website, www.warmnordic.com, you accept the use of cookies.
What is a cookie?
Cookies are used on almost all websites and are in many cases necessary for the website to work. Cookies are small data files sent to your computer, tablet, smartphone or other device, when you visit our website. For one thing, cookies enable us to recognise a device, but not the person using it. A cookie is a passive file that neither spreads viruses nor collects information from your device.
Some of the cookies we use are stored only as long as your browser is open (session cookies). Other cookies are stored on your device for a longer period of time (persistent cookies). These are used, for example, to remember your user settings and choices, when you use the website, or to target advertisements. Some cookies are placed by parties (so-called 3rd parties) other than Kähler Design. In other words, we use cookies in order to provide you with good service and a good user experience on our site.
What cookie types does www.warmnordic.com use?
Strictly necessary cookies.
These types of cookies are required to complete a purchase. They remember which designs you have added to your basket and how far you have proceeded with your order.
Performance cookies
These cookies helps us to optimised the user experience on our website. For example, they collect information about the pages that are most visited, and about whether visitors receive error messages from the website.
Functionality cookies
These cookies help us to uniformise the website for you. They remember choices you made before: for example, choice of language, user name etc. They also take care of your security while you are logged in.
Targeted cookies
These cookies make sure you can share and like the content of our website. They are also used to target campaigns and ads, so they are relevant to you. They also reduce the number of times you view an ad, and help measure the effectiveness of advertising campaigns.
Managing your cookie settings
If you wish to avoid using cookies, you need to change your browser settings. However, please be aware that if you block the use of cookies, then you will not get the full benefit of our site. For example, you will not be able to complete a purchase.Questions and complaint instructions
If you have any questions about our cookies or if you wish to complain about them, please feel free to contact us at webshop@warmnordic.com.
The Terms and Conditions of Sale were last updated on 7 Dec 2020
Find answers to questions regarding your order, our products or Warm Nordic in general. Our customer service is ready to help Monday-Thursday from 9.00 - 15.00 and Friday 9.00 - 14.00. Contact us at +45 42 62 06 00 or webshop@warmnordic.com.
Shopping at warmnordic.com
Is it safe to shop at warmnordic.com?
Answer: Yes. We use a secure payment system that meets all the requirements. All communication between our payment system and you happens via an encrypted SSL connection, which secures your personal information. It is important to us that you feel safe when shopping at warmnordic.com, and therefore you can always contact us at +45 42 62 06 00 or e-mail webshop@warmnordic.com, which we try to answer within 24 hours.
At Warm Nordic we take all the neccessary precautions to prevent the spread of the coronavirus (covid-19) and to create a safe shopping experience in our stores and webshop.Click for more info
Find a retailer near you where you can buy Warm Nordic designs. The map shows the stores near you. You can also search by postal code or city if you need to find a retailer in another city.
Find the nearest store - click here
Our data policy
In our Data Policy you can read how we protect and use the information you share with us. We do our utmost to ensure that your data is protected, so when we request your information for the purpose of identification, you can be certain that your information will only be used in accordance with this Data Policy. We will occasionally update our Data Policy on this page, so you should check here from time to time.
Protection of your information
We do our utmost to protect the data of our visitors and customers. At the same time, we would like to give you the best experience when you visit our website or sign up for our newsletter. That is why we require your information. The information we gather includes:: your name and contact information, email address, postal code and address and other information that is relevant for competitions, orders etc. The personal data is registered at Warm Nordic Aps and is stored for five years, after which the data will be deleted.
The Information Systems Manager for www.warmnordic.com can be reached by contacting our customer service.
What do we do with your information?
We need the information we collect in order to understand your needs and provide you with the best service. In order to send you the order you place in the webshop, we need the likes of your address and debit/credit card details. The information will be used only in connection with your purchase. Finally, if you have signed up for our newsletter, we will of course send you newsletters about new products, offers, events and other features we believe might interest you, only to the email address you provided when you signed up.
Warm Nordic will never sell, transfer or share your personal information with third parties - with the exception of our trusted business partners. Only when it comes to the operation of the business will third party business parties (e.g. payment services or freight companies) gain access to some of your data, but only to the extent necessary. As someone registered with Warm Nordic Aps, you always have the right to send us your objections to the registration. You also have the right to inspect the information registered about you, just as you have the right to ask us to delete your information if you wish.
You have these rights in accordance with the Danish Act on Processing of Personal Data. For any inquiries with regard to this matter, please contact: webshop@warmnordic.com.
If you have any questions concerning our Data Policy, please feel free to contact us at webshop@warmnordic.com.
Cookie policy
This website is operated and owned by:
Warm Nordic Aps
Vestre Kongevej 4A
DK-8260 Viby J, Denmark
Telephone: +45 42 62 06 00
Email: webshop@warmnordic.com.
Company Registration No. 38533088
When using Warm Nordic’s website, www.warmnordic.com, you accept the use of cookies.
What is a cookie?
Cookies are used on almost all websites and are in many cases necessary for the website to work. Cookies are small data files sent to your computer, tablet, smartphone or other device, when you visit our website. For one thing, cookies enable us to recognise a device, but not the person using it. A cookie is a passive file that neither spreads viruses nor collects information from your device.
Some of the cookies we use are stored only as long as your browser is open (session cookies). Other cookies are stored on your device for a longer period of time (persistent cookies). These are used, for example, to remember your user settings and choices, when you use the website, or to target advertisements. Some cookies are placed by parties (so-called 3rd parties) other than Warm Nordic. In other words, we use cookies in order to provide you with good service and a good user experience on our site.
What cookie types does www.warmnordic.com use?
Necessary cookies These types of cookies are required to complete a purchase. They remember which designs you have added to your basket and how far you have proceeded with your order.
Analytical cookies Analytical cookies help us optimise the user experience on our website. For example, they collect information about the pages that are most visited, and about whether visitors receive error messages from the website.
Preference cookies These cookies help us to uniformise the website for you. They remember choices you made before: for example, choice of language, user name etc. They are technical cookies that improve functionality, optimise the user experience and prevent misuse and other irregularities on the site.
Marketing cookies Marketing cookies are used to track visitors across websites. The purpose is to display ads and campaigns which are relevant and appealing to the particular user via third party ads services. They also reduce the number of times the user views an ad, and help measure the effectiveness of advertising campaigns. We use several cookies to deliver this functionality:
Third party cookies Third party cookies help target our marketing campaigns based on your online behaviour. These cookies are different from the other types of cookies, as they come from a different site than warmnordic.com. We use marketing cookies to give you the best experience.
- Google Analytics
- Google Tag Manager
- Facebook Pixel
- MailChimp
- Vimeo
- Youtube
- LiveChat
Google Analytics
To continuously improve our site, anonymous statistics are gathered with a web analytics tool, Google Analytics, which stores cookies with an anonymously randomly generated user number. The purpose of cookies is to count the number of visits from different browsers / computers. Google Analytics also stores cookies indicating the source of traffic for a visit, and whether a site search is performed on the site.
We also send this data to our Google AdWords account, in order to serve better ads for you, when you use Google Search.
All Google Analytics cookies have a name that contains 'UTM' and you can see the full description of Google Analytics cookies here (in English).
You can opt out of using Google Analytics Cookies here.
Facebook Pixel
We use Facebook's Pixel to show you ads on Facebook based on your visits to this site. This includes which products you view, and what pages as well and more.
You can read more about Facebook Pixel and how it works here.
Google Tag Manager
We use Google Tag Manager to maintain and trigger our scripts, which places cookies on your device. This helps us control and limit the amount of third-party scripts and only use them if they are needed with a purpose.
Read more about Google Tag Manager here.
LiveChat
We offer a chat function on our website to make it easy and convenient for you to reach our Customer Service. LiveChat uses functional cookies and analytical cookies to deliver the best chat experience, e.g. by saving chat history and satisfaction data. We do not use LiveChat cookies for marketing and ads purposes, but only for the use of customer service and improvement of the site.
Managing your cookie settings
If you wish to disable the cookies we use, you must change your browser settings. However, blocking the use of cookies may impact your experience on www.warmnordic.com. You will lose some features and functionalities, if you choose to disable cookies, for example, you will not be able to make a purchase.
Below you will see how to set cookie preferences according to your browser:
Internet Explorer
Mozilla Firefox
Google Chrome
Opera
Safari
Flash Cookies
Mac og Apple (Safari)
Andorid Telephones
Windows Phone
Questions and complaint instructions
If you have any questions about our cookies, or if you wish to complain about them, please feel free to contact us at webshop@warmnordic.com.
The Terms and Conditions of Sale were last updated on 1 Nov 2019.
Cookie declaration
Here, you can find information about delivery and returns.
Shipping
We deliver to the following countries: Denmark, Norway, Sweden, Finland, Ireland, the Netherlands, Belgium, Luxembourg, Germany, Austria, France, Spain, Portugal and Italy. If you are located elsewhere, we refer to our global retailers.The delivery cost is 15 € / 99 SEK / 99 NOK for small packages and 69 € / 699 SEK / 699 NOK for large packages. In the checkout, the delivery cost is added to your basket.
Please note that we do not ship to countries outside Europe – and only to the countries listed above. If you have further questions about this, or if you are resident outside the countries listed above, and wish to shop in the Warm Nordic webshop, please contact us at webshop@warmnordic.com.
General
We send all smaller items by parcel post. This enables us to trace the package, if any problems arise. Larger items (furniture) are shipped with furniture hauliers. Items are insured during shipment, and upon receipt we encourage you to check the packaging and the contents of the package. If the packaging and/or contents is/are damaged when you receive it, you must contact us as soon as possible, and no later than within 5 calendar days.
We always package the items securely to minimise the risk of damage during transport.
If, nonetheless, you receive a package that has visible signs of damage during transport, it is important that you receive the package with reservation, or alternatively open the package in the presence of the shipping company. If the contents have been damaged, you must take out an action for damages with the shipping company in question. It is important that you immediately take exception to the condition of the package and do not acknowledge receipt without reservation. Always contact our Customer Services if you have any doubts or have received a defective item. Phone them at +45 42 62 06 00 or email them on webshop@warmnordic.com.
Delivery
Warm Nordic deliver your order directly to your home. Smaller items such as lamps, accessories etc. are delivered as parcels. Larger items, such as most furniture, are delivered with a furniture haulier.Shipment of parcels - delivery time
Normal delivery time per country as follows:
Denmark: 2-3 business days
Holland, Belgium, Germany, Austria and France: 3-4 business days
Sweden: 3-5 business days
Norway: 3-6 business days
Finland, Ireland and Italy: 4-6 business days
Luxembourg, Spain and Portugal: 5-6 business days
Furniture transport
In the case of larger items that are shipped with a furniture haulier, you must expect a longer delivery time. The specific delivery times for your country are listed below.
Delivery generally takes place with 2-man-operated lorries. Delivery will be made to the first accessible room in the home.
The day prior to the first possible delivery time, the haulier will contact you to make a precise agreement about the delivery day. They will also agree on a time of delivery within the applicable delivery windows in the area in question.
We deliver to all mainland destinations and any islands connected to the mainland by a bridge.
Prior to delivery, please note/ensure:
- That you can be reached at the phone number you entered on your order.
- When the haulier contacts you to make an appointment for delivery, you must inform them of any conditions that may affect delivery. For example:
- That the furniture can pass through doorways (you can find the dimensions on the website)
- Roads that are difficult to access
- Gate/door code
- Access to lift
- Narrow/steep stairs
- The driver will not remove his shoes due to health and safety regulations. So it is a good idea to cover delicate floors with dustsheets.
Furniture transport - Delivery times
Normal delivery time per country as follows:
Denmark: 5-8 business days
Sweden, Norway, Germany, Austria, Holland, Belgium and Luxembourg: 7-14 business days
Finland, Ireland and France: 7-16 business days
Spain, Portugal and Italy: 7-18 business days
Christmas gifts
Christmas gifts bought from 1 November 2020 can be returned until 10 January 2021.
Returning an item
If you have changed your mind about the purchase of an item, you must always phone our Customer Services on +45 42 62 06 00 or email them at webshop@warmnordic.com without undue delay and no later than 14 days after informing us that you have changed your mind about your purchase. To meet the withdrawal deadline, it is sufficient if you return the item/s before the 14 days have passed. When returning an item, you must complete and attach the delivery note and return receipt, which accompanied the item when you received it.Christmas gifts bought from 1 November can be returned until 10 January 2021.
Please note that you must return the item in the same condition (saleable condition), in which you received it. That means, for example, that it must be unused, in its complete original packaging, and all accompanying materials (e.g. labels, hang tags, assembly and care instructions, product leaflets etc.) must accompany the item when you return it. If you are in doubt about anything, you are always welcome to phone our Customer Services on +45 42 62 06 00 or email them at webshop@warmnordic.com.
Return freight
You are responsible for the shipping costs when returning an item.
Refund of your money
When you revoke a purchase, we will refund the amount we received from you. We will refund the amount without undue delay and, in any case, no later than 14 days from the date, on which we received your notification of withdrawal. However, we may withhold the refund until we have received the returned item/s, or until you have sent proof that you have returned the item/s. Remember to hold on to your shipping/postal receipt as evidence that the item has been shipped.
We make such a repayment with the same payment method that you used for the original transaction, unless you have expressly agreed otherwise. In any event, you will not be subject to any fees that result from the refund.